Home/Support
Support
We read every message. Here's how to reach us, and the answers to the issues we see most.
Troubleshooting
A volume won't mount
Double-check the hostname, port and credentials. For SFTP, confirm the server accepts your key or password. For S3, verify the region and that your access key has read/write permission on the bucket.
Files are slow to open
Remote storage is limited by your connection speed and the provider's latency. Large files load on demand — closing and reopening them forces a fresh read from the source.
I changed my password, now it's broken
Remove the connection in Mountly and add it again with the new credentials. Mountly never stores a second, stale copy — it always uses what's in your Keychain.
The volume disappeared after a restart
Volumes are mounted on demand. Reopen Mountly and re-mount, or enable auto-mount in the app's preferences.
Still stuck? Email us at contact@plumsy.dev with the provider you're connecting to and any error message you see. We usually reply within one business day.